Acquisition gets you customers. Retention is what makes them profitable.
We build the email, SMS and lifecycle systems that turn one-time buyers into repeat revenue – so every dollar you spend on ads works harder, longer.
Trusted by Shopify & DTC brands doing $1M–$50M+ in annual revenue
Acquisition costs keep climbing. Your existing customers are the answer.
Most brands treat email and SMS like an afterthought. The ones winning right now are squeezing real lifetime value out of every customer they already have.
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Ad costs climbing every month just to stay flat – no owned-channel fallback.
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No visibility into what flows and campaigns are actually earning.
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Klaviyo running on default flows with no real strategy behind them.
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Last agency sent generic templates, missed deadlines, then went quiet.
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Email and SMS treated as an add-on, not a revenue channel.
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Every discount email trains customers to wait for a sale.
Here’s the truth: the brands winning right now aren’t just buying more traffic. They’re squeezing more lifetime value out of every customer they already have — and email + SMS is where that happens.
Here's exactly what's inside your Free Retention Audit
No generic PDF. A real walkthrough of your Klaviyo account with specific, dollar-mapped fixes you can act on immediately — with us or without us.
- Full teardown of every live flow & where revenue is leaking
- Prioritized 90-day action plan mapped to real dollar impact
- Live 15-minute walkthrough call, not a static report
- Segmentation & deliverability health check
- Category benchmarks so you see where you stand vs. similar brands
- Zero obligation — keep the plan either way
An embedded retention team, not another agency on autopilot.
We don’t just “manage Klaviyo.” We build the strategy, segmentation, creative and testing engine that turns your list into a real revenue channel.
Strategy-first, not template-first
Every flow and campaign is mapped back to your customer journey and revenue goals — not copy-pasted from a template library.
Full-funnel execution
Strategy, copy, design, segmentation and deliverability — one accountable team, no handoffs between vendors.
Data & testing built in
Continuous A/B testing and revenue-attribution reporting, so every decision is backed by what’s actually working.
Everything you need to make retention your highest-margin channel.
Full-service Klaviyo and SMS management – or plug us in exactly where you need help.
Klaviyo Account Audit
Full teardown of your flows, segments, deliverability and revenue attribution – so you know exactly where you’re leaving money.
Flow Build & Optimization
Welcome, abandoned cart, browse abandonment, post-purchase, win-back and replenishment — built, tested and continuously improved.
Campaign Strategy & Calendar
A weekly or monthly campaign calendar mapped to your product drops, promos and seasonal moments — on-brand, every time.
SMS Marketing
Klaviyo SMS strategy and campaigns that complement email instead of competing with it — built for compliance and conversion.
Segmentation & Personalization
RFM modeling, predictive analytics and custom segments so every subscriber gets the right message at the right time.
List Growth & Popups
On-site capture, quizzes, referral and loyalty tie-ins that grow your list with subscribers who actually convert.
Deliverability & List Health
Ongoing inbox placement monitoring and sender reputation management, so your emails actually land in the inbox.
Design & Copywriting
On-brand templates and conversion-focused copy from a dedicated designer and copywriter — not a stock template library.
Migration & Setup
Moving from Mailchimp, Omnisend or another ESP? We handle the full technical migration and Klaviyo setup, cleanly.
● How we work
From free audit to your most profitable channel.
A clear, structured process — no guesswork, no black box.
Free Retention Audit
We dig into your Klaviyo account, flows and data to find quick wins and gaps — no obligation.
Strategy & Roadmap
A 90-day plan mapped to your revenue goals, customer journey and calendar.
Build & Launch
Flows, campaigns, segments and design get built, QA’d and shipped by a dedicated team.
Test & Optimize
Ongoing A/B testing, deliverability checks and segmentation refinement every month.
Scale & Report
Monthly reporting tied to real revenue — not opens and clicks.
Add retention as a service - without hiring a single person.
We plug in as your email and SMS department. Your clients, your brand, your margin – our execution.
Fully branded delivery
Our team works under your agency name – @youragency email addresses, your Slack or PM tool, your brand guidelines. Your client never sees us.
One strategist per account
Not a rotating queue or a shared inbox. A dedicated Klaviyo strategist assigned to each client account, talking directly to your account manager.
Real-time reporting for you and your clients
Multi-account dashboards with daily pacing against revenue targets. Your clients get self-serve access – no monthly PDFs to chase.
Custom scope per client
Full flow rebuild and campaign management for one client, just flows for another. No rigid packages – we adapt to what each account actually needs.
● results
Real brands. Real retention revenue.
Case studies from live client accounts – not hypotheticals.
Gentle Patches
Launched new patch SKUs with zero flows live — fully dependent on paid ads to drive repeat orders.
Get Jacked
High-AOV offer needed nurture flows built for an older, less digitally-native audience.
partiQlar
Fast-growing subscriber list running on generic templates with no segmentation or testing in place.
JMA Attachments
B2B buyers with long consideration cycles and zero lifecycle nurture between quote and purchase.
Trusted by DTC teams who take retention seriously
“We went from a couple of default flows to a full lifecycle system in weeks. Email is now one of our most predictable revenue lines, not an afterthought between ad campaigns.”
“Our customers skew older and every other agency ignored that. DM Flows built flows that actually speak to them — and it shows up directly in AOV.”
“DM Flows actually understood our audience instead of sending generic supplement templates. The segmentation work alone paid for the engagement in the first month.”
“We didn’t think email mattered much for a B2B equipment brand. DM Flows proved us wrong — quote follow-up and lifecycle emails are now a real part of how we close deals.”
Not another agency that goes quiet after onboarding
- A dedicated strategist who knows your account — not a rotating ticket queue.
- Revenue-first reporting — we talk in dollars, not opens and clicks.
- Full transparency into every flow, campaign and segment we build.
- Fast turnaround — flows built and live within 5 business days.
- Flexible partnership — no multi-year lock-in contracts.
Our Retention Promise
Every partnership starts with a Free Retention Audit — a full teardown of your Klaviyo account with specific, actionable fixes. No obligation to work with us afterward.
If you don’t walk away with at least three ways to grow your email & SMS revenue, the call’s on us — literally, we’ll send you a coffee.
Questions brands usually ask us
We already have someone handling email in-house.
Great — we're not here to replace your team, we're here to give them a strategy, a build partner and a testing engine so they're not doing everything alone. Many of our best partnerships work alongside an in-house marketer.
How is this different from Klaviyo's default flows?
Default flows are a starting point, not a strategy. We rebuild them around your actual customer journey, segment by behavior and purchase history, and continuously test subject lines, timing and offers — which is where most of the extra revenue comes from.
Do you handle copy and design too?
Yes. Every engagement includes strategy, copywriting, design and technical build — one accountable team instead of juggling a freelancer for each piece.
How long until we see results?
Most brands see measurable flow and campaign improvements within the first 30 days, with compounding gains over 90 days as segmentation and testing kick in.
We're not on Klaviyo yet — can you help us migrate?
Yes — we handle full migrations from Mailchimp, Omnisend and other platforms, including list cleanup, flow rebuilds and deliverability warm-up.
What does this cost?
Every brand's account, list size and goals are different, so pricing is scoped after your Free Retention Audit — no generic package pricing that doesn't fit your business.
Ready to turn your list into your most profitable channel?
Get a free, no-obligation teardown of your Klaviyo account – you’ll walk away with real fixes whether we work together or not.
15-minute call · No generic pitch · Just a clear plan for your account